Last Updated: 16 October 2026

At Noon Technologies, your satisfaction and security come first. We want you to shop with complete confidence, so we have kept our return and refund process simple and transparent. Please read this policy before placing an order or requesting a return.

1. Return & Replacement Period

  • You can request a return or replacement within 7 days of receiving your order.
  • If your product arrives damaged, defective, or incorrect, please inform us within 48 hours of delivery.
  • Requests made after these time limits cannot be accepted.

2. Damaged, Defective or Wrong Products

If your product arrives broken, is not working, or is not what you ordered:

  • Contact us within 48 hours of delivery.
  • Share a clear unboxing video showing the sealed package being opened and the problem with the product. This video is required for all damage claims.
  • Provide your order number and a short description of the issue.

After verification, we will send you a free replacement or issue a full refund. Noon Technologies will cover all shipping costs in these cases.

3. Change of Mind Returns

If you no longer need a product or ordered the wrong model by mistake, you may return it within 7 days of delivery, provided that:

  • The product is unused, uninstalled, and in its original sealed packaging.
  • All accessories, manuals, warranty cards, and free gifts (if any) are included.
  • The customer pays the return shipping charges.
  • A 10% restocking fee will be deducted from the refund amount.
  • If the order received free delivery, the original delivery charges will also be deducted.

4. Non-Returnable Items

The following products cannot be returned or refunded:

  • Products that have been used, installed, or mounted.
  • Products with a broken or tampered seal.
  • Damage claims without an unboxing video.
  • Products damaged due to misuse, power fluctuation, improper installation, or unauthorized repair.
  • Hard drives and memory cards once formatted or used.
  • Software licenses, activation codes, and cut-to-length cables.
  • Installation and service charges once the service has been completed.
  • Items clearly marked as “Non-Returnable” on the product page.

5. How to Request a Return

Step 1: Contact Us. Call, WhatsApp, or email our support team within the allowed time with your order number, purchase date, reason for return, and unboxing video (for damage claims).

Step 2: Approval. Our team will review your request and confirm eligibility within 2 working days, along with return instructions.

Step 3: Send the Product. Pack the product securely in its original box with all accessories and send it to:

Returns Department – Noon Technologies
Office #9, Wali Market, Phase 1,
Shorkot Cantt, District Jhang, Pakistan

Please do not send any product back without approval from our team.

6. Inspection & Processing

  • Once we receive the product, our team will inspect it to confirm its condition.
  • If approved, your replacement or refund will be processed within 3–5 working days after inspection.
  • If the return does not meet our policy, the product will be sent back to you, and the shipping cost will be paid by the customer.

7. Refunds

  • Payments via bank transfer, JazzCash, or Easypaisa are refunded to the original payment method.
  • Cash on Delivery orders are refunded through bank transfer, JazzCash, or Easypaisa. You will need to share your account details with us.
  • Refunds may take up to 7–10 working days to appear in your account, depending on your bank or wallet provider.
  • If you return only part of an order, the refund will cover only the returned items.

8. Exchanges

  • You can exchange a product for a different model or variant, subject to stock availability.
  • If the new product costs more, you will pay the difference. If it costs less, the balance will be refunded.

9. Warranty Claims

  • Products that develop a fault after the return period are covered under our warranty (as mentioned on each product), not this return policy.
  • Warranty claims follow the brand’s official warranty process (Hikvision, Dahua, EZVIZ, Imou, TP-Link, etc.). Noon Technologies will help you with the complete claim process.
  • Please read our Warranty Policy page for full details.

10. Contact Us

Have a question about returns or refunds? Our team is happy to help.

  • Phone / WhatsApp: 03066261621
  • Email: info@noontechnologies.pk
  • Address: Office #9, Wali Market, Phase 1, Shorkot Cantt, District Jhang, Pakistan
  • Working Hours: Monday – Sunday, 10:00 AM – 8:00 PM (Friday Closed)

Noon Technologies reserves the right to update this policy at any time. Changes will be posted on this page.

Thank you for choosing Noon Technologies, where your security is our priority.